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Our Commitment To You

Total Physio take great care in providing an exceptional standard of care to all patients. In order to achieve this we have the following patient care objectives:  

  • Always provide both patients and staff with clear standards and expectations.
     
  • Ensure every patient contact reaches an appropriate conclusion.
     
  • Ensure that all of our patients receive services that are appropriate and responsive to their needs.
     
  • Seek to provide our patients with an refreshingly efficient, seamless and pleasant service.
     
  • Clear and accurate advice and information will always be given.
     
  • Cater for patients’ needs irrespective of age, gender, physical ability, ethnic origin, race or religion.
     
  • Provide a prompt, courteous and knowledgeable response to all enquiries.
     
  • Equip and educate our staff to provide patients with an excellent standard of service.
     
  • Enable our patients to provide feedback easily, through complaints, customer surveys, etc.
     
  • Use patients compliments, comments and complaints to drive improvements to our service.
     
  • Respond to letters or complaints in writing within 5 days.
     
  • Ensure that if we can’t help we put you in contact with someone else who can.
     
  • We want you to feel supported and receive treatment and advice in a safe, private and friendly environment.
     
  • Together we will work on solutions that will fit safely into your lifestyle, activities and health level.
     
  • You may decline any of the treatments proposed without prejudice.