The Practice

We are a team of experienced highly qualified, professional Chartered Physiotherapists based just off the M61 motorway near Chorley. We offer expert assessment and treatment of sports and soft tissue injuries, back and neck problems and neurological conditions. Treatments available include: Manipulation, traction, specific exercises, massage, acupuncture and various electrotherapy modalities, including deep heat and ultrasound, ergonomic and postural advice, Pilates classes and injection therapy. We provide physiotherapy to nursing homes, workplace ergonomic assessments and moving and handling training.

physiotherapy preston kelly reception

The Mission Statement

Our aim is to obtain optimum recovery for our patients in the shortest possible time and to empower them to maintain that standard of health whenever possible. We will endeavor to use all our expertise, skills and experience to achieve this and to continually seek new knowledge in order to deliver this standard of care. Most of all we undertake to always act in the very best interest of the patient. 

Debbie Greenhalgh

physiotherapy preston

Our Commitment To You

Total Physio take great care in providing an exceptional standard of care to all patients. In order to achieve this we have the following patient care objectives:  

  • Always provide both patients and staff with clear standards and expectations.
     
  • Ensure every patient contact reaches an appropriate conclusion.
     
  • Ensure that all of our patients receive services that are appropriate and responsive to their needs.
     
  • Seek to provide our patients with an refreshingly efficient, seamless and pleasant service.
     
  • Clear and accurate advice and information will always be given.
     
  • Cater for patients’ needs irrespective of age, gender, physical ability, ethnic origin, race or religion.
     
  • Provide a prompt, courteous and knowledgeable response to all enquiries.
     
  • Equip and educate our staff to provide patients with an excellent standard of service.
     
  • Enable our patients to provide feedback easily, through complaints, customer surveys, etc.
     
  • Use patients compliments, comments and complaints to drive improvements to our service.
     
  • Respond to letters or complaints in writing within 5 days.
     
  • Ensure that if we can’t help we put you in contact with someone else who can.
     
  • We want you to feel supported and receive treatment and advice in a safe, private and friendly environment.
     
  • Together we will work on solutions that will fit safely into your lifestyle, activities and health level.
     
  • You may decline any of the treatments proposed without prejudice.